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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Why are so many Six Sigma Black Belts adding the €199 QI Macros-Excel SPC software to their tool kit? Because they do a lot of their work in Excel! Providing 90% of the functionality of Minitab at 10% of the cost, the QI Macros are an inexpensive yet powerful toolkit for Lean Six Sigma. Read more!